Refund Policy

Refund Policy – Swiszpro International FZC

At Swiszpro, we take pride in delivering premium quality perfumes and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy under the conditions outlined below.

Our refund policy is designed to ensure transparency and clarity for our customers regarding their rights and responsibilities.
Refunds will be processed only through the original mode of payment used at the time of purchase.
The refund process may take between 10 to 45 days, depending on the issuing bank of the credit card.
If a product or service is non-refundable, this will be clearly stated before purchase to avoid any misunderstandings or disputes.

Refund Eligibility

To qualify for a refund, the following conditions must be met:
The item must be unused, unopened, and in its original packaging.
Refund requests must be made within 3 days of receiving the order.
The product must be in the same condition as received, with no damage or tampering.
Only items purchased directly from our Website are eligible for a refund.

Non-Refundable Items

Used or opened perfumes (for hygiene reasons).
Customized or personalized fragrances.
Gift cards and promotional items.
Products purchased on final sale or with special discounts.

How to Request a Refund?

Return the Product – Once approved, you will receive return instructions. The item must be shipped to our return center.

Inspection & Approval – Our team will inspect the returned item to ensure it meets the refund conditions.

Refund Processing – Once approved, the refund will be issued within 5-7 business days.

Refund Method

Original Payment Method – Refunds will be credited back to your original form of payment.

Store Credit Option – Choose store credit for faster processing.

Processing Time – Refunds may take 5-7 business days to reflect in your account.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with photos, and we will arrange a replacement at no additional cost.